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Frequently Asked Questions

What you will need to complete your application

It is a good idea to have everything prepared before you start your application so you are not trying to track down information at the last minute. It is recommended that prior to beginning the online application; you have electronic copies of the following required supporting documentation. All of these documents must be uploaded online.

FLRP Required Supporting Documents

  • Proof of U.S. Citizenship or U.S National; Lawful Permanent Resident
  • Proof of Disadvantaged Background from School Official
  • Existing Service Obligation/Member of Reserves Document (if applicable)
  • Authorization to Release Information
  • Institution Employment/Loan Repayment Verification Form
  • Copy of Employment Contract
  • Curriculum Vitae/Resume
  • Unofficial Transcripts from each school attended for education, if applicant is seeking repayment for loans received while attended that institution.
  • Copy of health professional degree or certificate (if school is completed)
  • Letter of good standing from your Program Director with your expected graduation date (if still in school)
  • Employer’s Agreement of Waiver of Loan Repayment Match
  • Payment History (if you have previously received a FLRP award)
  • Loan Supporting Documents that are bank issued and reflect account number, original date of loan, and original amount of loan.

Technical and Login Assistance

1. Where can I get Faculty Loan Repayment Program Online Application assistance?

For any assistance please contact the Customer Care Center at 1-800-221-9393 (TTY for hearing impaired: 1-877-897-9910), Monday through Friday (except Federal holidays), 9:00 am to 5:30 pm ET or Contact Us

Questions about the online application

1. Questions about the Assurances and Eligibility Section

For all questions pertaining to application eligibility, please refer to the 2021 FLRP Application Program Guidance or contact the Customer Care Center at 1-800-221-9393 (TTY for hearing impaired: 1-877-897-9910), Monday through Friday (except Federal holidays), 9:00 am to 5:30 pm ET or Contact Us

2. Why am I not able to proceed with the application after completing the Assurances or Eligibility Section?

The questions in the Eligibility Section determine eligibility to participate in the Faculty Loan Repayment Program. If an individual does not pass the initial screening portion of the online application they will not be eligible to apply. Please refer to the 2021 FLRP Application Program Guidance for eligibility constraints.

3. How can I update my contact information?

You can update your contact information on the General Information Section until the online application has been submitted. After submitting the online application, you will be able to make changes to your address, email and/or phone number on the Account Settings page.

4. Why is my Social Security Number (SSN) needed?

Your SSN is used to verify that each applicant only fills out one application. When your SSN is saved, it will be used to check if it is on record for a current or defaulted participant of the any scholarship or loan repayment programs part of BHW. If your SSN is found to have an existing service obligation or have defaulted on a service obligation at BHW, you will not be able to proceed.

5. I do not see the site or school where I am employed.

FLRP applicants must be employed as a faculty member at a public or private nonprofit accredited school. If you do not see your school, the school at which you are employed may not be accredited or is under provisional accreditation. If you do not see your school, please contact the Customer Care Center at 1-800-221-9393 (TTY: 1-877-897-9910), or Contact Us to verify the accreditation of your school. If your school is accredited, this information will be updated, and then you will be advised to return to the online application and select your school. Please do not select a different school as this will cause delays in processing your application.

6. What is the purpose of the Self Certification Section?

You are required to certify to the accuracy, truthfulness and completeness of your application and information you entered in the online application.

7. How can I upload my supporting documents?

To upload supporting documents when requested on the application, please select the document you would like to upload and click Upload. If your document has multiple pages, please upload the pages as a single document: there is only one space for each required document. Please note, the maximum document file size is 4MB. The recommended file types to use are jpg, doc, and pdf.

8. How do I know the status of my online application and any supporting documents?

You may log onto the Online Application portal to track the status of your application and supporting documents. Your application is complete once the online application has been submitted and each supporting document has a status of received. We recommend that you check this page frequently to see the status of supporting documents. Please be advised, that email notifications will be sent you with reminders. It is your responsibility to keep your contact information current and correct.

9. How will I be notified about application updates and awards?

Once an application is complete, any notifications regarding status and awarded applicants will be sent via email. It is your responsibility to maintain your contact current and correct by logging into the Online Application portal and viewing Account Settings.

10. I need to change information on my submitted application but cannot edit my application.

No changes can be made to your application once it is submitted.

11. Where can I print a copy of my submitted online application?

Log into the Online Application portal and navigate to the application home page. There will be a link that displays a read-only version of the online application that you submitted.