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BHW Program Portal FAQ

I am interested in applying to a BHW program. Which type of Portal Account should I create?

Please refer to the BHW webpage and navigate to the program to which you want to apply. Each BHW Program has a different application. Follow the appropriate link to begin the application process for your desired program.

I want to apply to multiple BHW programs. Can I use the same account to apply to all of them?

Yes, you will need to complete one application first before beginning the next program’s application. After completing the first program’s application, simply navigate to the login screen of the additional program you wish to apply for and log in with the same information used to access the first program’s application.

I applied to one of the BHW programs in a previous application cycle. Do I need to create a new Portal Account to apply this year?

You do not need to create a new account. You may use the Portal Account you used previously and apply to any program in the current application cycle.

I started an application already, but I forgot my password. Should I start another application for the same program with another account?

You do not need to start another application. Please contact the Customer Care Center at 1-800-221-9393 or Contact Us to unlock your account.

I am currently serving in a BHW program and do not have a Participant Portal Account. How should I create a Portal Account?

Please contact the Customer Care Center at 1-800-221-9393 or Contact Us to have an account created.

I created a Portal Account, but I have not received the activation email, or I have lost it. What should I do?

On the Portal login page, please click the “Forgot your password?” link and follow the instructions. You may also call the Customer Care Center at 1-800-221-9393 or Contact Us if you do not remember your security answer.

My password was reset; however, I did not receive my password reset email.

The password reset email may take up to 15 minutes to be sent. If this time has passed, check your spam folder. If not found, please check your email settings and ensure that ‘no reply’ email addresses are not blocked. You may also call the Customer Care Center at 1-800-221-9393 or Contact Us.

My email will not accept messages from the email address.

The Customer Care Center agents will be able to assist you in changing your login email address. You may contact them at 1-800-221-9393 or Contact Us. Please have an alternate email address handy to assist in this process.

I want to change my login email. Should I create a new account under the new email address?

That is not necessary. Most applicants have the ability to change their password by navigating to the Account Settings page in the top right corner. If this option is not available, please contact the Customer Care Center at 1-800-221-9393 or Contact Us and request an email change. Current participants are able to change their email via the Account Settings tab once logged into the account.

I created the wrong type of Portal Account and when I try to register for another type, it says my email is already in use.

You do not need to create a new account. Instead, navigate to the login screen of the Program Portal Account that you wish to create. Simply log-in using your account credentials. You have now activated the Portal Account for the desired program.

I am an Applicant/Participant as well as a Site Administrator. Do I need a second account to use the Site Administrator Portal?

You do not need a second account. After creating an Applicant/Participant Portal Account, simply navigate to the Site Administrator Portal and log in using the same log in credentials (email address and password) associated with your Applicant/Participant account.

I would like to apply for a Continuation. Should I create an Applicant Portal Account?

You may use your Participant Portal Account to apply for your Continuation. If you do not already have a Participant Portal Account, please refer above for instructions on how to create one. Once logged-in, you should be able to see the link to apply for a Continuation if you are eligible. Please be aware a link will not appear unless you are eligible for the current Continuation application cycle. If you do not see this link, please contact the Customer Care Center at 1-800-221-9393 or Contact Us for information regarding the cycle dates and eligibility.

I currently work at an NHSC, NC, or STAR LRP site as an Applicant/Participant. My Site Administrator has not created a Site Administrator Portal Account for the site. Can I do this for him/her?

Site Administrators must create the Portal Account for your site. Site Administrators are an important part of your service at the NHSC, NC, or STAR LRP site. They require their own Portal Accounts in order to support your service, as well as the site’s ongoing credentialing process. Please be advised that creating and sharing an account may impact your BHW record and application submission.

Why am I getting the Change Password page?

Passwords must be reset every 60 days.

I am getting a notice on my portal homepage that my password will expire soon. How do I reset it?

You can reset your password through the Account Settings page located at the top of your portal, or you can use the forgot password functionality on the login page of the portal.

I am trying to change my password to complete my application, but the system will not allow me to change it more than once within 24 hours. How can I change it so I can move forward with my application?

Please contact the Customer Care Center at 1-800-221-9393 or Contact Us to reset your password.

I am trying to change my password but I keep getting an error that I cannot change my password to a password I’ve used recently. Why am I getting this message?

You may not use one of your 24 most recently used passwords. Please use a new password.