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Frequently Asked Questions

What you will need to complete your application

It is a good idea to have everything prepared before you start your application so you are not trying to track down information at the last minute. It is recommended that prior to beginning the online application; you have electronic copies of your essays and the following required supporting documentation. All of these documents can be uploaded online.

  • Proof of Citizenship or U.S National; Lawful Permanent
  • Authorization to Release Information
  • Verification of Acceptance/Good Standing Report
  • Academic Official's Letter of Recommendation
  • Non-Academic Letter of Recommendation
  • Student Aid Report
  • Unofficial Transcript
  • Existing Service/Uniformed Service Member (If applicable)

Technical and Login Assistance

1. Where can I get National Health Service Corps Students to Service Loan Repayment Program Online Application assistance?

For any assistance please contact the Customer Care Center at 1-800-221-9393 (TTY for hearing impaired: 1-877-897-9910), Monday through Friday (except Federal holidays), 8:00 am to 8:00 pm ET or Contact Us

Questions about the online application

1. Questions about the Assurances and Eligibility Section

For all questions pertaining to application eligibility, please refer to the Application and Program Guidance or contact the Customer Care Center at 1-800-221-9393 (TTY for hearing impaired: 1-877-897-9910), Monday through Friday (except Federal holidays), 8:00 am to 8:00 pm ET or Contact Us

2. Why am I not able to proceed with the application after completing the Assurances or Eligibility Section?

The questions in the Assurances and Eligibility Section determine eligibility to participate in the National Health Service Corps Students to Service Loan Repayment Program. If an individual does not pass the initial screening portion of the online application they will not be eligible to apply. Please refer to the Application and Program Guidance for eligibility constraints.

3. How can I update my contact information?

You can update your contact information on the General Information Section until the online application has been submitted. After submitting the online application, you will be able to make changes to your address, email and/or phone number on the Account Settings page.

4. Why is my Social Security Number (SSN) needed?

Your SSN is used to verify that each applicant only fills out one application. When your SSN is saved, it will be used to check if it is on record for a current or defaulted participant of any scholarship or loan repayment program within BHW. If your SSN is found to have an existing service obligation or have defaulted on a service obligation at BHW, you will not be able to proceed.

5. I do not see the school that I am enrolled in or have been accepted for enrollment.

Applicants must be enrolled or accepted for enrollment at an accredited school. If you do not see your school, please contact the Customer Care Center at 1-800-221-9393 (TTY: 1-877-897-9910), or Contact Us to verify the accreditation of your school. If your school is accredited, this information will be updated, then you will be advised to return to the online application and select your school. Please do not select a different school as this will cause delays in processing your application.

6. What is the purpose of the Self Certification Section?

You are required to certify to the accuracy, truthfulness and completeness of your application and information you entered in the online application.

7. How can I upload my supporting documents?

All supporting documents can be uploaded via the online application. If you do not have an electronic form of this document you can scan it, save it, and upload it. It is recommended that all supporting documents are uploaded. Any documents that are faxed may cause a delay in the processing of your application.

8. How will I be notified about application updates and awards?

Once an application is complete, any notifications regarding status and awarded applicants will be sent via email. It is your responsibility to maintain your contact information by logging into the Online Application portal and viewing Account Settings.

9. Where can I print a copy of my submitted online application?

Log into the Online Application portal and navigate to the application home page. There will be a link that displays a read-only version of the online application that you submitted.